Claim submission conditions
The consumer has the right to file a claim regarding the goods or service provided within two (2) years from the date of purchase.
The claimant must have a purchase receipt for the purchased product or service, on the basis of which the buyer proves the date of purchase and the currency of the item at the time of purchase. The consumer must notify the seller of non-compliance with the terms of the contract within two months after becoming aware of the non-compliance.
Non-compliance with the contract conditions is detected either by the manufacturer or the trader. When returning a non-compliant product to the trader, all parts of the purchased item must be returned.
If up to six (6) months have passed since the purchase of goods for which the consumer has submitted a claim of non-compliance with the contract terms, the Trader undertakes to prove the existence of non-compliance with the contract terms. However, after 6 months have passed, the consumer is obliged to prove that a hidden defect or other non-compliance with the terms of the contract already existed when the goods were purchased. The trader is not responsible for defects in the sold thing, of which the buyer was aware when concluding the contract or for defects caused by improper use or maintenance (§ 218 subsection 2, § 218 subsection 4, § 220 subsection 1 and § 222 subsection 1 of the Law of Debt Act)
All claims are resolved in accordance with the legislation in force in the Republic of Estonia.
If a suitable solution is not found, the consumer always has the right to contact the Consumer Protection Board (Rahukohu tn 2 Tallinn 10103, phone +372 6201 700).